Last updated: 20th May 2024
Dispatch Time:
- Processing Time: Orders are processed within 1-2 working days (Monday to Friday).
- Order Confirmation: Once your order is placed, you will receive an email confirmation. Please ensure all details are correct.
Shipping Time:
- Delivery Time: We strive to deliver your order within 1-2 working days after dispatch. Delivery times may vary depending on your location and the courier service used.
Shipping Costs:
- Standard Shipping: Free for all orders over £100.
- Standard Shipping: £5.99 for orders under £100.
- Express Shipping: £8.99 for all orders (next-day delivery within the UK).
Shipping Providers:
- Couriers: We partner with reliable courier services such as Royal Mail, DPD, and DHL to ensure your jewellery reaches you safely and promptly.
Tracking Your Order:
- Tracking Information: Once your order is dispatched, you will receive an email with tracking information. You can use this to track your package online until it reaches your doorstep.
- Lost or Delayed Orders: If your order is delayed or appears to be lost, please contact our customer service team as soon as possible.
International Shipping:
- Availability: Currently, we offer international shipping. Rates are available at checkout.
Delivery Issues:
- Incorrect Address: Ensure the delivery address is correct when placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
- Failed Deliveries: If a delivery attempt is unsuccessful and the package is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply.
Special Delivery Instructions:
- Additional Notes: If you have any special delivery instructions, please include them in the order notes section during checkout. We will do our best to accommodate your requests.
We are committed to providing you with the best shopping experience and ensuring that your jewellery arrives safely and promptly. Thank you for shopping with us!
