Frequently Asked Questions

Q: How long does it take to process my order?
Orders are processed within 1-2 working days (Monday to Friday). You will receive an email confirmation once your order is placed.

Q: How long will it take to receive my order?
Delivery typically takes 1-2 working days after dispatch. Delivery times may vary depending on your location and the courier service used.

Q: Do you offer free shipping?
Yes, we offer free standard shipping for all orders over £100. For orders under £100, standard shipping costs £5.99. We also offer express shipping for £8.99.

Q: Which courier services do you use?
We partner with reliable courier services such as Royal Mail, DPD, and DHL to ensure your jewellery reaches you safely and promptly.

Q: Can I track my order?
Yes, once your order is dispatched, you will receive an email with tracking information to track your package online.

Q: Do you ship internationally?
Currently, we do not offer international shipping. We only ship within the United Kingdom. Please check back for updates as we plan to expand our shipping options in the future.

Q: What should I do if my order is delayed or lost?
If your order is delayed or appears to be lost, please contact our customer service team as soon as possible.

Q: What happens if my delivery address is incorrect?
Ensure the delivery address is correct when placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

Q: Can I return my jewellery if I'm not satisfied?
We accept returns if the product is damaged during delivery. An opening video is required for returns to be accepted. Worn jewellery and items with missing stones or beads are not eligible for returns.

Q: How do I initiate a return?
Notify our team within 15 days of receiving your order via our "Contact Us" page or email at info@meharacollections.com with your full name, order confirmation number, and reason for return.

Q: Will I be refunded for the return shipping costs?
Return shipping costs are not covered by us, except for damaged or defective items.

Q: How long will it take to receive my refund?
Allow 7-10 business days for the refund to reflect in your original payment method after we have received and verified the returned item.

Q: Can I return customised or personalised jewellery?
Customised or personalised items/orders cannot be returned. "Final Sale" or "Clearance" products are also not eligible for returns.

Q: Can I exchange my jewellery for a different item?
Yes, you can initiate an exchange within 15 days of receiving the item. The items must be in their original, unworn, and unused condition with all materials.

Q: How do I initiate an exchange?
Contact us via our "Contact Us" page or email at info@meharacollections.com with your full name, order confirmation number, and reason for the exchange.

Q: Will I be charged for shipping on exchanged items?
We cover the shipping costs for the new product sent to you. However, return shipping costs for the item being exchanged are not covered by us.

Q: Can I exchange customised or personalised jewellery?
Customised or personalised items/orders cannot be exchanged. "Final Sale" or "Clearance" products are also not eligible for exchanges.

Q: How long will it take to receive my exchange?
Allow up to 4 days for the replacement item to be shipped after we have received and verified the exchanged item.

Q: What if the item I want to exchange is out of stock?
Exchanges are subject to availability. If the item is out of stock, we will offer suitable alternatives if necessary.

Q: What should I do if my jewellery arrives damaged? 
Report the damage within 48 hours of receiving your order. Provide clear photographs of the damaged item and its packaging.

Q: How do I return a damaged item? 
Contact us via our "Contact Us" page or email at info@meharacollections.com with your full name, order confirmation number, and photographs of the damage.

Q: Will you cover the return shipping costs for damaged items? 
Yes, we cover the return shipping costs for damaged items.

Q: How long will it take to receive a replacement for my damaged item? 
Replacement items are dispatched within approximately four days after we have received and verified the damaged item. Allow up to 7-10 business days for the refund to reflect if you choose a refund instead.

Q: Can I choose to receive a refund instead of a replacement for a damaged item? 
Yes, you can choose to return the damaged item for a full refund or exchange it for a replacement.

Q: Can I cancel my order? 
Yes, cancellations are possible before the item is shipped. For customised and personalised orders, cancellations must be made within 24 hours of order placement.

Q: How do I cancel my order? 
Initiate a cancellation through our "Contact Us" page or email at info@meharacollections.com with your order number.

Q: Can I cancel my order after it has been shipped? 
No, cancellations are not possible once the item has been shipped.

Q: Can I cancel a customised or personalised order? 
Customised and personalised orders must be cancelled within 24 hours of order placement. Cancellations are not accepted beyond this timeframe.